Customer Verification Application

This case study illustrates the value addition that mobility solution can bring in to businesses.

  • Company provides BPO services to financial institutions. Primary services include loan applicant verification
  • Company has about 2000 on-field executives to conduct verifications
  • This was entirely paper-based and manual process prone to human errors.
  • This process is automated with the help of custom mobile application that supports:
    • Verification data capture and upload to server application
    • —Photo capture that substantiate verification results
    • —Location capture for traceability in future
  • Application developed in JavaME and Android platforms
  • This application significantly improved efficiency of on-field processes and resulted in faster turnaround time with reduced human errors in reporting